Utility Customer Service

Water Customer Service Building
The Utility Customer Service Department (under the finance department) is charged with providing Eustis utility customers (water & sewer) with timely notification of monthly consumption results through a computerized billing system; initiating and terminating customer services, as needed; providing account information and solutions to its customers; and processing customer payment transactions. The department also oversees the City's residential garbage and recycling services, provided by a private provider, under a franchise agreement.

The department gathers accurate readings, applies the appropriate rates set by ordinance, bills each account, and collects the amounts owed on an account.

The City reads and bills each month. In order to streamline the process we produce nine (9) separate billing cycles during the month.

Responsibilities of the Utility Customer Service Department include:
  • Water/Sewer Consumption
  •  Water, Sewer, Stormwater, Garbage Rates
  • Inquiries Regarding Utility Services
  • Customer Account Balances
  • Collection of Past Due Accounts
  • New Service/Reconnections
  • Disconnection of Old Service
  • Meter Readings
  • Monthly Billing of Accounts
  • Other Changes in Service


Pay Utility Bill


New customers are required to fill out an application. Start your process below:

New Service - Residential

New Service - Commercial

Did you experience a water leak and need your bill adjusted? Apply for a courtesy leak adjustment request.

Leak Adjustment Request

If you would also like to receive paperless billing (e-billing), submit your request through our online form. 

Paperless Billing Form

Hate trying to remember to pay your utility bill every month? Pay by using the Auto Pay option.

Set-up Auto Pay

Billing Cycle *

Reading Date

Billing Date

Due Date

Disconnect Date **

1 1st - 4th 6th 2nd 10th
2 5th - 8th 10th 5th 13th
3 9th - 10th 12th 7th 15th
4 11th - 13th 15th 10th 18th
5 14th - 16th 18th 14th 22nd
6 17th - 19th 21st 16th 24th
7 20th - 22nd 24th 19th 27th
8 23rd - 26th 28th 23rd 1st
9 27th - 30th 30th 26th 4th


Save Time!  Save Water!
The St. Johns River Water Management District’s (SJRWMD) watering restrictions are designed to ensure the efficient use of water for landscape irrigation. 

Water Conservation and the Water Restriction Rules by St. Johns River Water Management District applies to all areas of Lake County and must be followed by all residents of the County.

For more information, please contact the Eustis Water Department at (352) 357-5618.

Time of Year Homes with ODD numbered
or no addresses
Homes with EVEN
numbered addresses
Daylight Saving Time Wednesday/Saturday Thursday/Sunday

Eastern Standard Time Saturday Sunday


  • No watering between 10 a.m. and 4 p.m. on your designated day!
  • Daylight Saving Time: Second Sunday in March until the first Sunday in November.
  • Eastern Standard Time: First Sunday in November until the second Sunday in March. 

A summary of the restrictions apply below:

  • Irrigation is limited to no more than ¾” of water per irrigation zone per irrigation day.
  • Irrigation is limited to no more than one hour per irrigation zone per irrigation day.
  • Irrigation is limited to only that amount necessary to meet landscape needs.
  • Irrigation limitations apply to water withdrawn from ground or surface water, from a private well or pump, or from a public or private utility.
  • New landscape may be watered any day of the week for the first 30 days as needed. Then every other day for the next 30 days as needed. Once 60 days have passed, all water users are required to follow the above watering restrictions.

For questions or concerns about the watering schedule, please call the City of Eustis Water Division at 352-357-5618. For additional information on watering restrictions, Please visit www.sjrwmd.com/wateringrestrictions 


We provide links to third party websites, independent from the City of Eustis. These links are provided only as a convenience, we do not manage the content of those sites. The privacy, security, and accessibility policies of external websites will differ from those of the City of Eustis.


Tips for Saving Water Outdoors & Irrigation Maintenance

 Tips for Saving Water Indoors & Cut Your Water Bill Down

Free Conservation Kits
Free Indoor Water Conservation Kits to Eustis water customers. Homes must be built in 1998 or before and must be located in City limits. Call (352) 357-5618 for more information.

Kids Corner The City of Eustis is pleased to provide these fun water educational sites for families and students. Click on the icon to the left to learn about ways to save water. You’ll find great information, games and classroom activities.

To have your water turned on or off, please fill-out the online application below. 


Water On/Off Residential Service Request

Water On/Off Commercial Service Request