Water Customer Service

Location: Contact:

10 S. Eustis St.
Eustis, FL

Office Hours:
Monday - Friday; 8:00 am - 5:00 pm*

Phone: (844) 611-4031 (available 24/7)
(352) 589-4333 during reg. business hours
Fax:  (352) 589-4274
Email:  customerservice@ci.eustis.fl.us

*Cutoff time to establish
new account - 4:45 pm 
*Application must be completed by
12 noon for same day service.

A program of the Finance Division, the Utility Customer Service Department is charged with the responsibility of providing Eustis utility customers (water & sewer) with timely notification of monthly consumption results through a computerized billing system; of initiating and terminating customer services, as needed; of providing account information and solutions to its customers; and of processing customer payment transactions. Additionally, the department administers and oversees the City's residential garbage and recycling services provided by a private provider under a franchise agreement.

This department will gather accurate readings, apply the appropriate rates set by ordinance, bill each account, and collect the amounts owed on account. The City reads and bills each month. In order to streamline the process we produce nine (9)separate billing cycles during the month.

Responsibilities of the Utility Customer Service Department include:

  • Water/Sewer Consumption
  • Water, Sewer, Stormwater, Garbage Rates
  • Inquiries Regarding Utility Services
  • Customer Account Balances
  • Collection of Past Due Accounts
  • New Service/Reconnections
  • Disconnection of Old Service
  • Meter Reading
  • Monthly Billing of Accounts
  • Other Changes in Service

Payments can be made at the counter or drop box at our facility located at 10 S. Eustis Street, through our City website, or by mail to City of Eustis, Water Customer Service, P.O. Box 1946, Eustis, FL 32727-1946. No fee is charged for using a VISA or Mastercard as a means of payment on a utility invoice. Debit or Credit Card payments of any other type of invoice will incur an additional 3% service fee. Visit the WIPP (Web Inquiry Payment Portal) page for more payment options.