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Image: Mary Perez

Mary Perez

Customer Service Manager

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City of Eustis

10 N. Grove Street

Post Office Box 68

Eustis, FL  32727-0068

(352) 483-5430
 

 

  

Image: Heron Sculpture Utility Customer Service

Water - Sewer - Refuse - Meter Reading

 

Office Hours:
Monday - Friday: 8:00 a.m. - 5:00 p.m.
 

 

10 South Eustis Street
Eustis, Florida 32726
 Telephone: (352) 589-4333

Fax: (352) 589-4274

E-Mail: CustomerService@ci.eustis.fl.us

 

Water Service Installation

New customers are required to come into our office at 10 S. Eustis Street to fill out a one-page application.  There will be a credit check conducted at that time to determine the amount of your deposit.  Be prepared to show two forms of ID, such as a driver's license and Social Security Card, which will be copied for our files.  If you require same-day service, please apply before noon on the date of application.

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Click the icon above to pay bills electronically, view account billing/payment history, view consumption, and email the Utility Customer Service Department.

 

 

A program of the Finance Division, the Utility Customer Service Department is charged with the responsibility of providing Eustis utility customers (water & sewer) with timely notification of monthly consumption results through a computerized billing system; of initiating and terminating customer services, as needed; of providing account information and solutions to its customers; and of processing customer payment transactions. Additionally, the department administers and oversees the city's residential garbage and recycling services provided by a private provider under a franchise agreement.

 

 

Responsibilities of the Utility Customer Service Department include: 

 

Water/Sewer Consumption   Water, Sewer, Stormwater, Garbage Rates
Inquiries Regarding Utility Services Customer Account Balances
Collection of Past Due Accounts Application for New Service/Reconnections
Disconnection of Old Service Meter Reading
Monthly Billing of Accounts Other Change in Service

This department will gather accurate readings, apply the appropriate rates set by ordinance, bill each account, and collect the amounts owed on account.  The City reads and bills each month.  In order to streamline the process we produce 8 separate billing cycles during the month. 

Payments can be made at the counter or drive through at our facility located at 10 S. Eustis Street, through our City website, or by mail to City of Eustis, Water Customer Service, P.O. Box 1946, Eustis, FL  32727-1946.  No fee is charged for using your Debit or Credit Card as a means of payment.

Utility Rates / Billing & Reading Schedules / Restrictions:

Impact Fees:

  
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last updated Tuesday August 17, 2010 08:58 AM