A program of the Finance
Division, the
Utility Customer Service Department is charged with the responsibility of
providing Eustis utility customers (water & sewer) with timely
notification of monthly consumption results through a computerized
billing system; of initiating and terminating customer services, as
needed; of providing
account information and solutions to its customers;
and of processing
customer payment transactions. Additionally, the
department administers and oversees the city's residential garbage and
recycling services provided by a private provider under a franchise
agreement.
This department will gather
accurate readings, apply the appropriate rates set by ordinance,
bill each account, and collect the amounts owed on account. The
City reads and bills each month. In order to streamline the
process we produce 8 separate billing cycles during the month.
Responsibilities of
the Utility Customer Service Department include:
|
 Water/Sewer Consumption
|
Water, Sewer, Stormwater, Garbage
Rates |
|
Inquiries Regarding Utility
Services |
Customer Account Balances |
|
Collection of Past Due Accounts |
Application for New
Service/Reconnections |
|
Disconnection of Old Service |
Meter Reading |
|
Monthly Billing of Accounts |
Other Change in Service |
Payments can be made at the counter or drive through at our
facility located at 10 S. Eustis Street, through our City
website, or by mail to City of Eustis, Water Customer Service, P.O. Box 1946, Eustis, FL
32727-1946. No fee is charged for using your Debit or Credit
Card as a means of payment. Visit the
Click2Gov page for more payment
options.
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